Wireless Carrier Calamity

I just spent several hours on the phone with AT&T to resolve a $600+ monthly bill. I got an email alert about high data usage and decided we might want to check it out since the plan has unlimited data. Come to find out, the local retail store hadn’t really changed the service plan or combined into a family plan when we purchased a new phone. Actually, they didn’t do anything but take our money for the new phone. Amazing.

I will say that the corporate AT&T support was helpful. At least the first person I spoke with was helpful, knowledgeable and friendly. The other two, not so much. Plus, I had to start from the beginning with the latter two. Why do we have to start over with each person? Even if they did a verbal handoff with us on the line, it would show that they tried to help –would be a nice gesture IMHO.

Anyway, not really wanting to plug products but MobilMine will keep an eye on our texting and minutes usage in the future now that we have the correct plans setup. Supports my theory that by the time you get the alert email from your carrier, you are screwed. Billshrink.com is a great way to help pick the right plan - just make sure that the plan you choose is really setup.

I’m now waiting for my letter from AT&T apologizing for the retail store’s mistakes. Maybe they can just insert the apology into one of the marketing flyers they send every couple of weeks.