FAQs
How do I submit an Android Bug Report to Motolingo?
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An Android Bug Report is a full system log from your Android device. You should only send them to people that you trust. To generate the bug report follow these steps:
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1. Enable Developer Options
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Open the Settings app
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Scroll to the bottom
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Tap About Phone or About Device
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Scroll down to the bottom
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Tap Build Number 5 times
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You will see the message: Congratulations you are now a Developer
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Tap back
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Tap Developer Options
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Turn USB Debugging on
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2. Take Bug Report
There are 2 methods to get the bug report, from the Settings app or using a button shortcut
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a. Settings App
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Open the Settings App
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Scroll to the bottom
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Tap Developer Options
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Tap Take Bug Report
b. Shortcut
Press and hold these buttons at the same time, for about 2 seconds until you feel a vibration
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Power
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Volume Up
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Volume Down
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3. Reproduce Your Issue
Now you need to recreate the problem you are having. You will have about a minute to do this. If the app is crashing or locking up, or your having a camera issue; just open the app and make that happen again. After about a minute your device will vibrate a few times and you'll have a Bug Report Captured notification. If the app is NOT crashing, reproduce the issue and the manually create and submit the bug report within a minute or so of the issue.
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4. Submit Bug Report
Now that you have a Bug Report, send it in to support. This is a rather large file, sometimes larger than 10MB, so you may want to wait until you are on a WiFi connection to send it in. Sometimes the files are too large to email as well so please consider a file sharing option.
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Tap the Bug Report Captured notification
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Select an email app or file sharing option like Dropbox or Google Drive
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Upload the file to a folder in the sharing app and email or share it with support@motolingo.com
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5. Disable Developer Options
Once you have finished submitting your bug report you will want to turn Developer Options off to prevent any un-authorized access to your device.
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Open the Settings app
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Scroll to the bottom
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Tap Developer Options
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Turn Developer Options off